Privacy and security are fundamental values for our company. We are committed to ensuring the user’s privacy at all times and not collecting unnecessary information. Below, we provide all the necessary information about our privacy policy regarding the personal information we collect, explaining:

• Who is responsible for processing your personal data.
• For what purposes we collect the data we request.
• The legitimacy of its processing.
• How long we keep it.
• To whom your data may be communicated.
• Your rights regarding your data.

1. DATA CONTROLLER

MVRFT SERVICES
Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
contact@chefdaiet.com

Hereinafter referred to as “Chefdaiet,” “we,” or “the data controller.”

2. PERSONAL DATA

Personal data refers to any information or data that can directly or indirectly identify you. Personal data includes information such as your name, email address, postal code, contact phone number, personal preferences, purchase habits, and user-generated content, among others. It may also include unique digital identifiers such as your computer’s IP address, as well as information obtained through cookies.

This privacy policy covers all personal data collected and used by Chefdaiet.

By providing us with your personal data, you guarantee that it is accurate and up to date and commit to notifying us of any changes. Any loss or damage caused to the website, the data controller, or third parties due to incorrect, inaccurate, or incomplete information provided by the user is the sole responsibility of the user.

We may collect or receive your data through our website, forms, or social media pages, among others. In some cases, you provide your personal data directly to us (for example, when creating an account, contacting us, or working with group companies), or we collect it indirectly (for example, using cookies to understand how you use our website).

3. PURPOSES, LEGITIMACY, AND RETENTION OF DATA PROCESSING FOR DATA SUBMITTED THROUGH:

• PLATFORM REGISTRATION (AS A USER):

When you register on the platform, you must enter an email address. Later, you can modify your profile on the platform with your full name, access email address, or password. The password is strictly confidential, personal, and non-transferable. You agree not to disclose your account information or make it accessible to third parties. You are solely responsible for the use of these details by third parties, including statements made on the platform or any other actions taken using your username and/or password.

Purposes:

• Service management and platform registration.
• Proper service provision.
• Sending our newsletter, as well as informational and promotional communications about our products or services in human and animal nutrition, health, wellness, food, fashion, and leisure, or any other related information about products, services, and activities of other Group companies operating in these sectors, including electronic communications (email, SMS, WhatsApp), if you check the acceptance box.
• Loyalty and quality service.

Legitimacy: your express consent. Acceptance of general conditions.

Retention: until the subscription is canceled and it needs to be deleted.

• CONTACT FORM:

Purpose: to provide you with a means of contacting us and responding to your information requests, including electronically (email, SMS, WhatsApp).

Legitimacy: your consent when you request information via our contact form.

Retention: once your request is resolved through our form or responded to by email, if no new processing has been generated and you have not opted to receive commercial messages, until you request to unsubscribe.

• NEWSLETTER SUBSCRIPTION

Purpose: sending our newsletter and promotional and informational communications about our products or services, in the fields of human and animal nutrition, health, wellness, food, fashion, and leisure, as well as any other information about products, services, and activities of other Group companies operating in these sectors, including electronically (email, SMS, WhatsApp).

Legitimacy: user consent upon subscribing to our commercial mailings and/or newsletters.

Retention: until the data subject revokes consent and requests to unsubscribe from the service.

• EMAIL COMMUNICATIONS:

Purpose: responding to your information requests, inquiries, questions, or doubts. If we receive your resume, your personal and professional data may be part of our databases to participate in our current and future recruitment processes.

Legitimacy: user consent when requesting information via email or submitting your details and resume to participate in our recruitment process.

Retention: once your request has been processed by email, if no new processing has been generated. If we receive your resume, your data may be retained for a maximum of one year for future selection processes.

OBLIGATION TO PROVIDE PERSONAL DATA AND CONSEQUENCES OF NOT DOING SO

Providing personal data requires a minimum age of 14 years or, as the case may be, sufficient legal capacity to contract.

The personal data requested is necessary to manage your requests and/or provide the services you may contract. Therefore, if you do not provide it, we will not be able to serve you properly or provide the service you have requested.

In any case, we reserve the right to decide whether to incorporate your personal data and other information into our databases.

4. PAYMENT METHOD

For your security, Chefdaiet uses a credit or debit card payment system through a secure payment gateway. The entered banking details are encrypted and securely transmitted to the bank’s servers, where they are verified with the issuing bank to prevent fraud and abuse.

This data entry process is guaranteed by SSL encryption technology, ensuring that no third party will have access to your banking information over the internet.

5. DATA RECIPIENTS

The personal data we collect from you may be processed by the data controller, as well as by group companies responsible for processing, based on the Group’s legitimate interest and/or for administrative purposes.

Your personal data may be communicated to:

• Third parties who assist us in providing IT services, such as platform providers, hosting services, database maintenance and support, as well as our software and applications that may contain data about you.
• Third parties who assist us in providing digital services, such as loyalty programs, identity management, CRM, web analytics, and search engines.
• Advertising, marketing, and digital media agencies to help us offer advertising, marketing, and campaigns, analyze their effectiveness, and manage your contact and questions.

We will ensure that any communication of your personal information to ourselves or third parties complies with applicable law.

6. YOUR RIGHTS REGARDING YOUR PERSONAL DATA

Any individual may withdraw their consent at any time, provided it was granted for the processing of their data. In no case does the withdrawal of this consent condition the execution of the subscription contract or previously generated relationships.

You may also exercise the following rights:

• Request access to your personal data or its rectification if it is inaccurate.
• Request deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
• Request the limitation of its processing in certain circumstances.
• Request opposition to the processing of your data for reasons related to your particular situation.
• Request data portability in the cases provided for by regulation.
• Other rights recognized by applicable regulations.

To exercise your rights, please contact us by writing to the data controller at their postal or email address (indicated in point 1), mentioning “Personal Data” and specifying the right you wish to exercise, along with which personal data is involved.

If there is a disagreement with the company regarding your data processing, you may file a complaint with the Data Protection Agency. (https://edps.europa.eu).

7. SECURITY OF YOUR PERSONAL DATA

To guarantee the security of your personal data, we have adopted all necessary technical and organizational measures to ensure the security of the personal data provided, as well as to prevent its alteration, loss, unauthorized access, or processing.

8. UPDATING YOUR DATA

To keep your personal information up-to-date, it is essential that you inform us of any changes to it. Otherwise, we are not responsible for its accuracy.

We are not responsible for the privacy policy regarding personal data you may provide to third parties via links available on our website.

9. CONTACT

If you have questions or concerns about how we process and use your personal data or wish to exercise any of the rights described above, please contact contact@chefdaiet.com.